Frequently Asked Questions
Everything you need to know about your ELCE shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
ELCE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I track my order status?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled fibers, and we partner exclusively with factories that ensure fair labor practices.